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Please follow these steps to ensure prompt support of your transfer request.

STEP #1

First, you should login to your Etix.com account to check the status of your purchase and/or transfer.  There is a link in the original email confirmation that you received at purchase.  If you don’t have that email, then you can lookup your order using this link and resend yourself a confirmation email with your purchase information:  https://www.etix.com/ticket/resend
If you are unable to access your account with your email and credit card info, then you’ll need to get support from Etix.com to login.  This must be done by Etix.com, as we do not have the power to grant you access to your account.  You can request support, including live chat support, here:  https://support.etix.com/
This must be done before following up on your transfer request.  One, your transfer request might have already been processed and credited to your account.  You just haven’t logged into your account to see it.  Two, even if it hasn’t been confirmed in your account, you have to have access to the account to be able to get eventually get access to your transferred tickets.  We literally can’t help you with your transfer request until you have access to your account.
Once you have accessed your account, and if your ticket(s) were not transferred, proceed to STEP #2.
A summary of your support options for accessing your account can be found here:  https://support.etix.com/existing-orders/resend-confirmation-email

STEP #2

Forward your original transfer request to [email protected] and [email protected], and ask that the transfer request be honored.  This was your email to [email protected] and/or your email to Etix.com support that you originally sent last year.  Include your Order #.  We will then be able to join your communication with the Support Staff at Etix.com and hopefully bring your request to a resolution.

FRIDAY 2021 – SATURDAY 2022 TRANSFERS: Unless you have requested otherwise, we are in the process of transferring your Friday 2021 ticket to a Saturday 2022 so you can still see Los Fabulosos Cadillacs, Carla Morrison, Siddhartha and many more! This change will be reflected in your Etix account after August 1st. We Will send an email update when all transfers have been completed.

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